Frequently asked questions

During your rental

Do you offer Hand Controls and Spinner Knobs for the Disabled Driver?

If the renter will require driving aids to operate the vehicle, please contact us at 1-800-847-4389 within Canada and the U.S. This will ensure availability of equipment and all Thrifty personnel to install such equipment prior to the rental. Thrifty will provide and install hand controls upon the request of any renter with a disability who can operate a motor vehicle with the aid of hand controls, subject to availability of hand controls, vehicles and trained installers.  When a reservation is booked at least 24 hours in advance of the rental, confirmation of the availability of hand controls will be made at the time of the rental.  Reasonable efforts will be made to accommodate any request for hand controls for a reservation with less than 24 hours' notice.  There is no additional charge for hand controls, including one-way rentals.  Customers who request hand controls must present a valid driver's license and satisfy Thrifty’s minimum age requirements and other driver qualification requirements at the time of rental.

Steering wheel spinner knobs are also available at the request of a renter with a disability, subject to the same restrictions and criteria as are set forth above as to hand controls.