Frequently asked questions

Questions after your rental

I received a letter in the mail about a toll charge applied to my account. I thought that the rental car company paid for the tolls?

In the U.S., only the PlatePass® toll service, when accepted at the counter, will allow for the prepayment of tolls where available. Otherwise, it is the responsibility of the renter to pay for toll and citation events during the rental; when the rental company, as vehicle owner, is notified of an unpaid event, the amount of the charge, plus penalties and administrative costs are applied to the card on record.