Frequently asked questions

Questions after your rental

Will I be subject to a refueling fee?

Customers who do not purchase our Fuel Purchase Option at the time of rental, must refuel within a 10 kilometre radius of the rental return facility and present a fuel receipt to avoid refueling charges. If the customer does not replace fuel used during the rental, a refueling fee will be assessed. The fuel charge is based on the estimated number of litres needed to refill the tank multiplied by the rate per litre charge specified on the rental agreement. Thrifty locations may use different methods of estimating the number of litres needed to refill the tank and those methods of estimation necessarily rely on human judgement. Most Thrifty locations estimate the number of litres needed to refill the tank either by 1) reading the fuel gauge to estimate the approximate amount of fuel needed to refill the tank (for example one half tank) and multiplying that number by the manufacturer’s specified fuel tank capacity, or 2) if the renter did not purchase and fuel during the rental, by reading the odometer to determine the amount of miles driven during the rental and dividing that number by the vehicle’s estimated fuel efficiency (litres per kilometre) based on the manufacturer’s fuel efficiency specifications. References herein to kilometres and litres shall be miles and gallons when renting in the U.S.